End customer terms

End Customer Terms

Hatz AI Inc. (“Hatz AI”, “We”, “Us”) operates an AI-as-a-service management platform, including all associated features, functionality and tools offered thereon and as updated over time (together, the “Platform”) that enables managed service providers to create and manage AI-powered applications, and provide related managed services, to its customers.

You (“End Customer,” “You,” or “Your”) are acquiring subscription access to the Platform directly from a third party that is authorized to sell such subscriptions (each an “MSP”) pursuant to a separate agreement between such MSP and Hatz AI (“MSP Customer Agreement”) or You are an MSP that is using the Platform for internal, not-for-resale purposes. In connection with your use of the Platform, an MSP may provide you with certain managed services on the Platform (“MSP Services”).

In addition to any agreement You have with an MSP (“MSP Terms”) regarding the MSP Services, these End Customer Terms contain the terms and conditions that govern Your access to and use of the Platform. You expressly acknowledge and agree that these End Customer Terms constitute the entire agreement and supersede any and all prior agreements between You and Hatz AI with regard to Your use and access to the Platform.

By accepting these End Customer Terms, either by clicking “I Accept” upon your access to the Platform, or accessing or using the Platform, or authorizing or permitting any Authorized User to access or use the Platform or an MSP Service, End Customer agrees to be bound by these End Customer Terms as of the date of such acceptance or the date of access to or use of the Platform. If You are entering into these End Customer Terms on behalf of a company, organization or another legal entity (an “Entity”), You are agreeing to these End Customer Terms for that Entity and representing to Hatz AI that You have the authority to bind such Entity to these End Customer Terms, in which case the terms “End Customer,” “You,” or “Your” herein refers to such Entity. If You do not have such authority, or if You do not agree with these End Customer Terms, You must not use or authorize any use of the Platform. End Customer and Hatz AI shall each be referred to as a “Party” and collectively referred to as the “Parties” for purposes of these End Customer Terms.

1. DEFINITIONS.

Capitalized terms used in these End Customer Terms have the following meanings or as otherwise defined in these End Customer Terms:

“Account” means any accounts or instances created by or on behalf of End Customer, Authorized Users on the Platform.

“Authorized User” means each of End Customer’s employees, agents, and independent contractors who are authorized to access the Platform pursuant to End Customer’s rights under these End Customer Terms.

“Documentation” means text or graphical materials, whether in print or electronic form, that describe the features, functions and use of the Platform, which may be provided to You by an MSP or Hatz AI.

"End Customer Data" means any and all data, information, documents (including, for example, precedents, templates and work product), text queries, configurations, and other content that You or an Authorized User, or an MSP on Your behalf, input, upload, or otherwise provide to the Platform or Services. This includes User input data (which may contain limited PII such as first name, last name, and email address necessary for account or service management), uploaded document data, Entity settings, LLM Chat Responses generated based on your Input, and Error Logs generated in connection with your use.

“Hatz AI Marks” means any trademarks, service marks, service or trade names, taglines, logos or other designations of Hatz AI, whether registered or unregistered.

“Intellectual Property Rights” means any and all of a Party’s patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights.

“Restricted Data” means information that is subject to specific federal laws, regulations, or government-wide policies (e.g., HIPAA, GLBA, COPPA, FERPA, CUI, ITAR, EAR, national security classifications) requiring heightened security, privacy, and handling controls due to its sensitive nature and the potential for significant harm from unauthorized access, disclosure, alteration, or destruction.

2. ACCESS TO THE SERVICES

2.1. Service. Hatz AI will make the Platform available pursuant to these End Customer Terms. Hatz AI reserves the right to monitor and periodically audit End Customer’s use of the Platform to ensure that End Customer’s use complies with these End Customer Terms and applicable law. Should Hatz AI discover that End Customer’s use of the Platform violates these End Customer Terms or applicable law, or MSP informs us that Your use of the Platform conflicts with the MSP Terms, Hatz AI reserves the right to suspend or terminate End Customer’s access to the Platform, and Hatz AI shall not be obligated to provide End Customer with any refunds of amounts paid by End Customer to Hatz AI or an MSP. End Customer acknowledges that Hatz AI may modify the features and functionality of the Platform with or without notice to You.

2.2. Support. Hatz AI will not provide End Customer with any customer support for the MSP Services or with respect to Your access to the Platform. All support services and related terms shall be between the MSP and End Customer, as set forth in the MSP Terms.

2.3. MSP Services. MSP, and not Hatz AI, is the provider of the MSP Services. You acknowledge and agree that MSP is solely responsible for the provision of the MSP Services to You in accordance with the MSP Terms. You acknowledge that we do not have control over the quality, timing, legality, failure to provide, or any aspect whatsoever of the MSP Services or any actions of any MSP. Hatz AI makes no representations about the suitability, reliability, timeliness or accuracy with respect to the MSP Services. You acknowledge and agree that Your right to access the Platform is also subject to the MSP Terms. You acknowledge that MSP may remove, suspend, or terminate your access to the Platform, or may request that Hatz AI removes, suspends or terminates your access to the Platform, pursuant to the MSP Terms. Hatz AI is not responsible for MSP’s conduct or for resolving disputes between You and the MSP regarding the MSP Terms.

3. USE OF THE SERVICES

3.1. Compliance. End Customer is responsible for compliance with the provisions of these End Customer Terms by Authorized Users and for any and all activities that occur under an Account, which Hatz AI may verify from time to time. Without limiting the foregoing, End Customer will ensure that its use of the Platform, and its use of applications made available through the MSP Services, are compliant with all applicable laws and regulations and that End Customer has provided or will provide all required privacy notices, and has procured or will procure any all required consents or permissions, from Authorized Users and any third parties as may be required under applicable law or otherwise in connection with your use of the Platform and for Hatz AI to process End Customer Data as contemplated in these End Customer Terms.

3.2. Restrictions. End Customer shall not, and shall procure that its Authorized Users shall not, (a) copy or duplicate the Platform; (b) decompile, disassemble, reverse engineer, or attempt to obtain or perceive the source code from which any component of the software is compiled or interpreted, and End Customer acknowledges that nothing in these End Customer Terms will be construed to grant End Customer any right to obtain or use any source code; (c) modify the Platform, the Documentation, or the Hatz AI Marks or create any derivative product from any of the foregoing; (d) use, access, assign, sublicense, sell, resell, lease, rent or otherwise transfer or convey the Platform, or pledge as security or otherwise encumber End Customer’s rights under the licenses granted herein, except as expressly permitted in these End Customer Terms; or (e) upload End Customer Data that: (A) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, pornographic, offensive, or profane; (B) infringes or misappropriates any third party’s Intellectual Property Rights or other proprietary rights; (C) contains any viruses, worms or other malicious computer programming codes that may damage the Platform; (D) involves commercial activities and/or sales, such as contests, sweepstakes, barter, advertising, or pyramid schemes without Hatz AI’s prior written consent; or (E) violates any applicable third-party services terms. Hatz AI reserves the right to suspend End Customer’s and its Authorized Users’ access to the Platform for any failure, or suspected failure, to comply with the foregoing conditions. End User further agrees not to upload to the Platform any Restricted Data unless specifically permitted by the documentation contained in Hatz's Trust Center (https://trust.hatz.ai/), and as such documentation may be modified from time to time.

3.3. Internal Business Purposes Only. Unless otherwise authorized in writing by Hatz AI, End Customer may not use the Platform in any manner where End Customer act as a service bureau or provides any outsourced business process services on behalf of any third party. End Customer agrees not to license, sublicense, sell, outsource, rent, lease, transfer, assign, distribute, time-share or otherwise commercially exploit or resell the Platform Services to any third party expressly permitted by these End Customer Terms and the MSP Terms.

3.4. Supplemental Terms. End Customer’s use of, and participation in, certain features and functionality of the Platform may be subject to additional terms (“Supplemental Terms”). Such Supplemental Terms will be presented to End Customer for End Customer’s acceptance when End Customer signs up to use the supplemental features or functionality on the Platform. If these End Customer Terms are inconsistent with the Supplemental Terms, then the Supplemental Terms control with respect to such supplemental features or functionality.

4. TERMINATION

4.1. Termination for Failure to Pay. Hatz AI reserves the right to suspend or terminate Your Account or subscription to or right to access the Platform, and remove and discard any End Customer Data if: (a) Hatz AI is notified by MSP of Your failure to pay amounts due to MSP; (b) MSP fails to pay any amounts due to Hatz AI pursuant to the MSP Customer Agreement with respect to Your access to an MSP Service; or (c) if You or an Authorized User breach these End Customer Terms. You consent to these suspension and termination rights and acknowledge and agree that Hatz AI shall have no liability to You of any kind with respect to any such suspension or termination. End Customer’s sole recourse with respect to any such suspension or termination shall be against MSP. Following the termination or cancellation of End Customer’s access to the Platform and/or Account, Hatz AI reserves the right to delete all End Customer Data in the normal course of its operations, subject to the terms of Section 4.4. You acknowledge and agree that it is your responsibility to export any necessary End Customer Data prior to termination.

4.2. Termination for Cause. End Customer may terminate these End Customer Terms for cause if Hatz AI breaches any provision of this Agreement and does not cure the breach within thirty (30) days after receiving written notice thereof from End Customer. Hatz AI may immediately terminate these End Customer Terms for cause without notice if End Customer breaches any provision of these End Customer Terms or if provision of the Platform violate applicable law, regulation or court order. End Customer agrees that all terminations for cause are made in Hatz AI’s sole discretion and that Hatz AI shall not be liable to End Customer or any third party for any such termination.

4.3. Survival. Sections 1, 3.2, 4.3, 4.4, 5, 6.1, 6.2, 6.3, 6.4, 6.5, 6.6, 7, 8, 9, 10, 11, and 12 shall survive termination of these End Customer Terms with respect to use of the Platform by End Customer or Authorized Users. Termination of these End Customer Terms shall not limit a Party’s liability for obligations accrued as of or prior to termination or for any breach of these End Customer Terms.

4.4. Export of Service Data. For fifteen (15) days after the effective date of termination, expiration or migration of the Account, as applicable, Hatz AI will make End Customer Data (excluding Error Logs and internal usage data specific to Platform operation) available on the Platform to End Customer on a limited basis solely for export or download, except for End Customer Data which has been deleted in accordance with the Documentation, was created and/or used in violation of this Agreement, or unless prohibited by law or legal order. Thereafter, Hatz AI will have no obligation to maintain or provide any End Customer Data and Hatz AI may delete End Customer Data in accordance with Hatz AI’s internal policies and applicable law.

5. CONFIDENTIAL INFORMATION

5.1. Confidential Information. Each party (the “Disclosing Party”) may from time to time disclose to the other party (the “Receiving Party”) certain information regarding the Disclosing Party’s business, including technical, marketing, financial, employee, planning, and other confidential or proprietary information (“Confidential Information”). Confidential Information shall include any information that: (a) is in tangible form and is marked as “confidential” or “proprietary” or with a similar legend; (b) is disclosed orally as confidential at the time of disclosure; or (c) the Receiving Party knew or should have known, under the circumstances, was considered confidential or proprietary by the Disclosing Party. For clarity, End Customer Data is considered End Customer’s Confidential Information.

5.2. Protection of Confidential Information. The Receiving Party will not use any Confidential Information of the Disclosing Party for any purpose not expressly permitted by these End Customer Terms, and will disclose the Confidential Information of the Disclosing Party only to the employees of the Receiving Party who have a need to know such Confidential Information for purposes of these End Customer Terms and who are under a duty of confidentiality no less restrictive than the Receiving Party’s duty hereunder. The Receiving Party will protect the Disclosing Party’s Confidential Information from unauthorized use, access, or disclosure in the same manner as the Receiving Party protects its own confidential or proprietary information of a similar nature and with no less than reasonable care. You acknowledge and agree that Hatz AI may share Your Confidential Information, with Your MSP in connection with Hatz AI’s operation of the Platform and performance of services to the MSP.

5.3. Exceptions. The Receiving Party’s obligations under this Section will not apply to any portion of the Disclosing Party’s Confidential Information if the Receiving Party can document that such information: (a) was already lawfully known to the Receiving Party at the time of disclosure by the Disclosing Party; (b) is disclosed to the Receiving Party by a third party who had the right to make such disclosure without any confidentiality restrictions; (c) is, or through no fault of the Receiving Party has become, generally available to the public; or (d) was independently developed by the Receiving Party without access to, or use of, the Disclosing Party’s Confidential Information. In addition, the Receiving Party will be allowed to disclose Confidential Information of the Disclosing Party to the extent that such disclosure is (x) approved in writing by the Disclosing Party, (y) necessary for the Receiving Party to enforce its rights under these End Customer Terms in connection with a legal proceeding; or (z) required by law or by the order or a court of similar judicial or administrative body, provided that the Receiving Party notifies the Disclosing Party of such required disclosure promptly and in writing and cooperates with the Disclosing Party, at the Disclosing Party’s reasonable request and expense, in any lawful action to contest or limit the scope of such required disclosure.

5.4. Return of Confidential Information. The Receiving Party will return to the Disclosing Party, or destroy, all Confidential Information of the Disclosing Party in the Receiving Party’s possession or control and permanently erase all electronic copies of such Confidential Information promptly upon the written request of the Disclosing Party or the expiration or termination of these End Customer Terms, whichever comes first. At the Disclosing Party’s request, the Receiving Party will certify in writing signed by an officer of the Receiving Party that it has fully complied with its obligations under this Section, subject to Hatz AI's data retention policies as outlined in Section 4.4.

6. AI SERVICES AND END CUSTOMER CONTENT

6.1. Types of Content. Subject to Your compliance with these End Customer Terms, You may share or upload End Customer Data, directly or indirectly through an MSP, including by way of prompts, comments, questions, and other input to the Platform (collectively, “Input”). You, and not Hatz AI, are entirely responsible for all Input that You upload, share, post, email, transmit, query or otherwise make available through or to the Platform. When You make available any Input on or to the Platform, You represent that You own and/or have sufficient rights to use such Input in connection with the Platform and the applicable MSP Service, including to grant the limited license set forth in Section 6.4 for the purpose of providing the Services to you. In response to any prompts, comments, questions, and other Input that You provide to the Platform, certain services, such as the AI Services, may generate new content based on such Input (“Output”, which is included in the definition of End Customer Data). You acknowledge that the Outputs are based on Your Inputs, and are generated by AI Services, and that Hatz AI has no control over any such Inputs or Outputs. Accordingly, all Outputs are provided “as is” and with “all faults”, and Hatz AI makes no representations or warranties of any kind or nature with respect to any Inputs or Outputs, including any warranties of accuracy, completeness, truthfulness, timeliness or suitability. You are solely responsible for Your use of Your Outputs created through your use of the Platform, and You assume all risks associated with Your use of any Outputs, including any potential copyright infringement claims from third parties or any disclosure of Your Outputs that personally identifies You or any third party. You are solely responsible for reviewing any Output prior to its use and exercising Your own judgement as to its suitability for use.

6.2. Ownership of End Customer Data. Hatz AI does not claim ownership of any End Customer Data, including any Inputs or Outputs generated by an AI Service, or any documents, templates, or precedents you upload. As between Hatz AI and You, You are the owner of all right, title and interest in your End Customer Data. The MSP Terms govern Your Agreement with the MSP regarding ownership and treatment of the End Customer Data in their systems or services. Given the nature of artificial intelligence which powers the AI Services, You acknowledge that: (a) Output may not be unique across users and the AI Services may generate the same or similar output for another user under similar terms and You do not have any right, title or interest in or to any output provided to other users, regardless of the level or degree of similarity with the Outputs; (b) Hatz AI does not represent or warrant that the Outputs are protectible by any Intellectual Property Rights under applicable law; and (c) Hatz AI does not guarantee that You will exclusively own or have all necessary rights to the Output for Your intended purposes, or that the Output does not incorporate, infringe or misappropriate the intellectual property or proprietary rights of any third party.

6.3. Limited License to Your Data. You grant Hatz AI a limited, non-exclusive, revocable, worldwide, royalty-free right and license to access, copy, reproduce, process, and use your End Customer Data solely for the purpose of providing, maintaining, protecting, and improving the Services to you via the MSP, and for generating usage reports for the MSP. This includes the right to use automated systems and machine learning techniques to process End Customer Data as necessary to operate the Platform and deliver the requested AI functionalities (e.g., analyzing documents, generating responses). This limited license does not grant Hatz AI any rights to use your End Customer Data, including the content of your uploaded documents or templates, for training or improving the AI models or Services for other customers, or for any other general business purpose unrelated to providing the Services specifically to you via the MSP. Hatz AI will not create derivative works from your End Customer Data for any purpose other than generating the outputs you request as part of your use of the Services.

6.4. Operational Data. Hatz AI collects and uses data related to the operation, performance, and usage of the Platform and its features. This includes technical logs, account and login data, processed volumes, Error Logs, and data reflecting your interaction with and use of the Platform's features, including but not limited to, metadata associated with your activities, details about the applications and workflows you create, and information about the types of data you upload. This data is used to operate, improve, analyze, and support the Platform for benchmarking, reporting to the MSP, troubleshooting, understanding how usersare utilizing AI features within the Platform, and for Hatz AI’s internal operational business purposes directly related to maintaining and improving the general functionality and stability of the Platform and its features.

6.5. Feedback. Any feedback provided by End Customer or its Authorized Users, directly or indirectly, to Hatz AI concerning the features, functionality and performance of the Platform such as, without limitation, potential errors and improvements (“Feedback”) may be used by Hatz AI to improve or enhance the Platform or other products and, accordingly, End Customer hereby grants to Hatz AI a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify and otherwise exploit such Feedback without restriction. For clarity, "Feedback" as used in this section does not include your End Customer Data provided during normal use of the Services, such as queries or uploaded documents.

6.6. Third-Party Service Providers. Hatz AI relies on third-party large language model service providers to power artificial intelligence features on the Platform (each an "LLM Service Provider"). Hatz AI's agreements with these LLM Service Providers prohibit them from using or sharing End Customer Data for the purpose of training their models. While these providers do not train their models on End Customer Data, in some cases they may store anonymized data for a limited period, solely for abuse and misuse monitoring. This data is removed from the third-party provider’s systems following the moderation process. All LLM Service Providers are bound by confidentiality obligations which are substantially similar to Hatz AI’s own commitments to End Customers.

In addition to this core functionality, Hatz AI may also offer access to supplementary artificial intelligence services for non-core features, (each a "Supplementary Service”).   At all times engagement with and use of any Supplementary Service, including how your )data is handled by the provider, is further governed by and subject to the terms and policies of the respective Supplementary Service providers. Hatz AI has no control over, and assumes no responsibility for, the information, accuracy, services, or practices of or opinions expressed in any third-party services. All third-party services are provided “as is” and with “all faults”, and Hatz AI makes no representations or warranties of any kind or nature with respect to any third-party service, or their output, including any warranties of accuracy, completeness, truthfulness, timeliness or suitability.

6.7. Data Security. Hatz AI employs industry-standard security measures to protect End Customer Data from unauthorized access, disclosure, alteration, or destruction. These measures include, and are limited to, designing the Platform with role-based access controls, using encryption during transmission and storage, maintaining a vulnerability management program, implementing strong authentication methods such as multi-factor authentication, and logging user actions for audit purposes.

7. THIRD PARTY SERVICES

7.1. Open Source Software. Certain items of software may be provided to You with the Platform that are subject to “open source” or “free software” licenses (“Open Source Software”). Open Source Software is owned by third parties. To the extent any Open Source Software is provided to You, such Open Source Software is licensed under the terms of the end- user license that accompanies such Open Source Software. Nothing in this Agreement limits Your rights under, or grants You rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software. If required by any license for particular Open Source Software, Hatz AI makes such Open Source Software, and Hatz AI’s modifications to that Open Source Software, available by written request.

7.2. AI Services. Hatz AI has no control over, and assumes no responsibility for, the information, accuracy, privacy policies, services, or practices of or opinions expressed in any AI Services provided by third parties. All AI Services are provided “as is” and with “all faults”, and Hatz AI makes no representations or warranties of any kind or nature with respect to any AI Service, or their output, including any warranties of accuracy, completeness, truthfulness, timeliness or suitability.

7.3. Third-Party Service Accounts. If permitted on the Platform, End Customer may be able to access AI Services under End Customer’s account with the provider of such AI Services (each, a “Third- Party Account”). If End Customer accesses such AI Services through End Customer’s Third-Party Account, End Customer: (a) represents that End Customer is entitled to grant Hatz AI access to such Third-Party Account without breach by End Customer of any of the terms and conditions that govern End Customer’s use of such AI Services; (b) understand that Hatz AI may access, make available and store (if applicable) any data or content accessible through the Platform that is stored or available in connection with the Third-Party Account; (c) acknowledge and agree that End Customer is responsible for all activity under the Third- Party Account and any content derived therefrom; and (d) End Customer is responsible for all payment obligations associated with the Third-Party Account and that Hatz AI is not responsible for any liability resulting from End Customer’s failure to comply with its obligations under the Third-Party Account.

8. INTELLECTUAL PROPERTY RIGHTS The Platform, the Documentation, Hatz AI Marks, and any improvements and enhancements thereto, and all worldwide Intellectual Property Rights in each of the foregoing, are the exclusive property of Hatz AI and its suppliers. All rights not expressly granted to End Customer in these End Customer Terms are reserved by Hatz AI and its suppliers. The rights granted to End Customer and Authorized Users to use the Platform under these End Customer Terms do not convey any additional rights in the Platform or in any Intellectual Property Rights of Hatz AI associated therewith. Subject only to limited rights to access and use the Platform as expressly stated herein, all rights, title and interest in and to the Platform and all hardware, software and other components of or used to provide the Platform, including all related Intellectual Property Rights, will remain with Hatz AI and belong exclusively to Hatz AI. For clarity, End Customer’s ownership of the End Customer Data as outlined in Section 6.2 is separate from Hatz AI's Intellectual Property Rights in the Platform itself.

9. REPRESENTATIONS, WARRANTIES AND DISCLAIMERS

9.1. End Customer Warranties. End Customer represents, warrants, and covenants that: (a) it has procured all applicable rights to grant to Hatz AI the limited license granted herein and procured all consents and provide all required notices, in order to provide the End Customer Data to Hatz AI as contemplated herein and to use the MSP Services; and (b) the End Customer Data does not and will not: (i) infringe or misappropriate any third party’s Intellectual Property Rights; (ii) be deceptive, unlawful or violate any applicable law; (iii) contain any viruses, worms or other malicious computer programming codes that may damage the Platform; and (iv) otherwise violate the rights of a third party.

9.2. Disclaimers. THE PLATFORM, INCLUDING ALL SERVER AND NETWORK COMPONENTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY LAW, AND HATZ AI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE PLATFORM, THE DOCUMENTATION, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. END CUSTOMER ACKNOWLEDGES THAT IT HAS RELIED ON NO WARRANTIES. END CUSTOMER ACKNOWLEDGES AND AGREES THAT HATZ AI IS NOT LIABLE, AND END CUSTOMER AGREES NOT TO SEEK TO HOLD HATZ AI LIABLE, FOR THE THIRD-PARTY SERVICES, INCLUDING OPERATORS OF THIRD- PARTY SERVICES SUCH AS THE AI SERVICES, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH END CUSTOMER. HATZ AI INC MAKES NO WARRANTY REGARDING THE QUALITY OF THE THIRD-PARTY SERVICES, OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF SUCH THIRD-PARTY SERVICES.

9.3. MSP Services. YOU ACKNOWLEDGE AND AGREE THAT HATZ AI IS NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD HATZ AI LIABLE, FOR THE CONDUCT OF ANY MSP, AND THAT THE RISK OF INJURY FROM YOUR MSP RESTS ENTIRELY WITH YOU. HATZ AI MAKES NO WARRANTY REGARDING THE QUALITY OF ANY MSP SERVICES, OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE MSP SERVICES.

10. INDEMNIFICATION End Customer shall indemnify and hold Hatz AI, its parents, subsidiaries, affiliates, officers, employees, agents, partners, suppliers, and licensors (each, a “Hatz AI Party” and collectively, the “Hatz AI Parties”) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of any and all of the following: (a) End Customer Data; (b) Your use of, or inability to use, the Platform or the MSP Services; (c) Your violation of these End Customer Terms; (d) your violation of any rights of another party, including any user; or (e) Your violation of any applicable laws, rules or regulations. Hatz AI reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event you will fully cooperate with Hatz AI in asserting any available defenses. This provision does not require you to indemnify any of the Hatz AI Parties for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, or suppression or omission of any material fact in connection with the Platform provided hereunder. You agree that the provisions in this section will survive any termination of your Account or access to the Platform or these End Customer Terms.

11. LIMITATION OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT WILL HATZ AI BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL OR INCIDENTAL DAMAGES, INCLUDING ANY LOST DATA AND LOST PROFITS, ARISING FROM OR RELATING TO THESE END CUSTOMER TERMS, EVEN IF END CUSTOMER HAS BEEN ADVISED OF SUCH DAMAGES; AND (B) HATZ AI’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE END CUSTOMER TERMS AND THE SERVICES, WHETHER IN CONTRACT OR TORT OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (I) $100, OR (II) IF APPLICABLE, THE STATUTORY REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES. THE FOREGOING LIMITATIONS OF LIABILITY ARE INDEPENDENT OF ANY EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY SET FORTH IN THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR A PARTY’S OWN FRAUD, WILLFUL INJURY TO THE PERSON OR PROPERTY OF ANOTHER, OR VIOLATION OF LAW, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO END CUSTOMER. IN THESE JURISDICTIONS, HATZ AI LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

12. GENERAL

12.1. Compliance with Laws. End Customer will at all times comply with applicable laws and regulations and refrain from any unethical or any other conduct that tends to damage the reputation of Hatz AI or the Platform.

12.2. Governing Law; Forum. These End Customer Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard for choice of law provisions thereof. The parties hereby consent and agree to the exclusive jurisdiction of the state and federal courts located in New York County, New York for all suits, actions, or proceedings directly or indirectly arising out of or relating to this Agreement, and waive any and all objections to such courts, including but not limited to, objections based on improper venue or inconvenient forum, and each party hereby irrevocably submits to the exclusive jurisdiction of such courts in any suits, actions, or proceedings arising out of or relating to these End Customer Terms.

12.3. Export. End Customer acknowledges and agrees that the Platform is subject to the export control laws and regulations of the United States. End Customer shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer access to the Platform, either directly or indirectly, to any country in violation of such laws and regulations. In particular, but without limitation, End Customer may not export access to the Platform, directly or indirectly: (a) into any United States embargoed countries; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List.

12.4. Remedies. The parties’ rights and remedies under this Agreement are cumulative. End Customer acknowledges that any actual or threatened breach of Section 3.2, or any other infringement or violation of Hatz AI’s Intellectual Property Rights will constitute immediate, irreparable harm to Hatz AI for which monetary damages would be an inadequate remedy. In such case, Hatz AI is entitled to immediate injunctive relief without the requirement of posting bond. If any legal action is brought to enforce these End Customer Terms, the prevailing party will be entitled to receive its attorneys’ fees, court costs, and other collection expenses, in addition to any other relief it may receive.

12.5. Assignment. These End Customer Terms may not be assigned, subcontracted, delegated or otherwise transferred by End Customer without Hatz AI’s prior written consent. Hatz AI may, without End Customer’s consent, freely assign, subcontract and transfer these End Customer Terms, including any of its rights, obligations, or licenses granted under this Agreement. Any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The terms of these End Customer Terms will be binding upon the parties and their respective successors and permitted assigns.

12.6. Independent Contractors. End Customer’s relationship to Hatz AI is that of an independent contractor, and neither party is an agent or partner of the other. End Customer will not have, and will not represent to any third party that it has, any authority to act on behalf of Hatz AI.

12.7. Notices. All notices required under these End Customer Terms (other than routine operational communications) must be in writing and delivered: (a) in person; (b) by nationally recognized overnight delivery service; (c) by certified U.S. mail (requiring signature) in the case of the End Customer to the address set forth on End Customer’s account on the Platform, or in the case of Hatz AI, the address provided on the Platform; or (d) by email, in the case of the End Customer to the email address set forth on End Customer’s Account on the Platform, or in the case of Hatz AI, the email address provided on the Platform. Notices shall be effective upon: (i) actual delivery to the other party, if delivered in person, or by national overnight courier or email; or (ii) five (5) business days after being mailed via U.S. postal service, postage prepaid.

12.8. Entire Agreement. These End Customer Terms are the final, complete and exclusive agreements between Hatz AI and End Customer with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matters. These End Customer Terms are subject to change by Hatz AI in its sole discretion at any time.

12.9. Federal Government End Customer. If End Customer is a U.S. federal government department or agency or contracting on behalf of such department or agency, the Platform is a “Commercial Product” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable.

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